HYRAYSE FAQ
You have questions - We have the answers
Is booking via the app sufficient, or do I need to send an email as well?
Booking through the app is perfectly sufficient.
Can you meet the coaches before personal training?
Yes, you can meet them in our classes or get in touch with us.
Can I see how many tickets I have left?
In the app under "Me" and "Products," you can see your balance.
Do the trainings take place in the rain?
Our trainings take place in all acceptable weather conditions. Join our WhatsApp community to always receive the latest information.
Can booked trainings be canceled?
You can cancel your booking up to 12 hours before the training starts free of charge. Please note any differing cancellation policies for Gympass, Urban Sports Club, ClassPass, and Wellpass.
Can I participate as a beginner?
Yes! Our workouts are scalable, meaning you can adjust every exercise to your level. Our coaches will provide alternatives if needed.
Is there a bathroom on the premises?
No, but you can use the DSD's restroom 100 meters away.
Do you offer drinks on the premises?
In our fridge, you have a selection of drinks that you can easily pay for with PayPal.
Do I need a membership to train at HYRAYSE?
No! You can purchase single tickets or 10/20-session passes for our guided workouts or OpenGym.
Do I need prior knowledge for the workouts?
No, our workouts are suitable for all levels, from beginners to advanced.
Do I need to bring equipment?
No, HYRAYSE provides all the training equipment as well as mats. You only need sportswear and a water bottle.
What is the difference between the guided workouts and OpenGym?
In the guided workouts, you are coached by a trainer, while in OpenGym, you train independently and can freely use our equipment.
Can I just drop by spontaneously, or do I need to register in advance?
For the guided workouts, prior registration is required so we can optimise the group scheduling. OpenGym can be used flexibly outside of class times.
When can I train in OpenGym?
In OpenGym, you can train every day from 6:00 AM to 11:00 PM, outside of class times.
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